Mesa
As a retired auto dealership finance mgr, I value honesty and integrity - I'm not so far removed from the profit driven mind set when dealing with customer transactions. Now, as a customer, I wish to entrust my vehicles repairs to someone that shows facts to support the charges. Albiet a couple of questionable charges, (starter removal & replacement & cost) followed by honest discussions and proof of rebuilt starter charge, I'm trusting that Steve and I are on the same page throughout the next transaction. I suppose I'm asking for preferential treatment, but isn't that what every KNOWLEDGEABLE customer wants for himself, family and friends?